Talk:Troubleshooting problems

Todo: to be added

• http://www.flightgear.org/forums/viewtopic.php?t=614
• http://www.flightgear.org/forums/viewtopic.php?t=1448
• http://www.mail-archive.com/flightgear-devel@lists.sourceforge.net/msg16757.html

KnowledgeBase System?

Not sure if the purpose of this page wouldn't be better being dealt with if the whole thing would be handled via a database-driven knowledge base, there are really numerous free/open source knowledge base packages available over at freshmeat.net or sourceforge.net. I think we should check out the various existing possibilities (that is, search sourceforge/freshmeat for "knowledgebase", "knowledge base", "support center", "help center" etc) so that we can chose a package that will suit our needs. This would enable us to provide a dynamic frontend for users to have them fill in their data and being presented with possible solution paths, eventually this might in fact end up being pretty comprehensive. Any thoughts? --FlightZilla 08:38, 18 June 2006 (EDT)

Background: http://en.wikipedia.org/wiki/Knowledge_base

Collection of Open Source KnowledgeBase Systems

• http://freshmeat.net/projects/knowledgeroot/
• http://freshmeat.net/projects/sitr/
• http://freshmeat.net/projects/zbkb/
• http://freshmeat.net/projects/powl/
• http://freshmeat.net/projects/lore/
• http://freshmeat.net/projects/kbpublisher/
• http://freshmeat.net/projects/mindmeld/
• http://freshmeat.net/projects/pbshelpdesk/
• http://freshmeat.net/projects/daath/

Feel free to suggest other systems, as well as discuss pros & cons of the individual systems.

Requirements

Let's try to determine what requirements should be met by a KB system for FlightGear-specific issues.

• optional multi-language support
• i18n
• interactive questioning for pre-configurable items (i.e. host, platform, OS, driver version, compiler etc)
• full text search
• nested solution paths
• PDF export for all KB entries
• fully browsable