Asking for help: Difference between revisions

If you are facing issues while interacting with the community, please see: http://catb.org/~esr/faqs/smart-questions.html

'''In general, you should always try to provide the following information in your requests/reports:'''

* Do you have a non NVIDIA/ATI graphics card (i.e. Intel)

* Are you currently able to run other OpenGL (non-DirectX) 3D-software with your current system configuration using hardware acceleration?

For Linux, there's now an OpenGL benchmarking test suite available [http://www.phoronix-test-suite.com/ here] ([http://www.phoronix-test-suite.com/download.php?file=phoronix-test-suite-1.4.0 download]) that provides useful information about your system's degree of OpenGL support, if you are unsure about your system's OpenGL support and if you are experiencing performance issues in FlightGear, you may want to try running this test suite first in order to ensure that OpenGL is properly set up on your system.

* CPU

** texture memory size

* OS (Version, Kernel, Servicepacks etc)

* any other software that may be running while FlightGear is running (i.e. antivirus tools)

* driver versions for relevant hardware (graphics, sound, input hardware)

(This is only likely to be required if FlightGear itself seems to be working properly otherwise)

* PEDALS

* version of FlightGear you are trying to get to work for you

* where you obtained it from (URL)

* if FlightGear works properly using the default settings

* type, manufacturer, make/model of your sound card/system

* driver version

* whether any other audio software might be running on your system  

If you experience any problems during flight, please save the active flight and make the saved file available for further investigation (i.e. in order to post it to a forum or send it to a [[mailing list]])

* any screenshots depicting the problem

'''If you are facing problems related to your input hardware, please also try to provide the following information:'''

TODO: we need to evaluate the forum and mailing discussions of the last 2-3 months in order to determine which issues were the most frequently reported ones (i.e. FreeGLUT, RenderTexture,3D Clouds,non calibrated hardware etc), so that we can summarize these issues here, and possibly even directly provide solutions later on.

If you experience segmentation faults while trying to start FlightGear, please try to provide additional information (using default settings & configuration) such as:

* full OSG debug info (by setting the environment variable OSG_NOTIFY_LEVEL=debug)

This sort of info will help to determine whether the problem is actually caused by FlightGear (or one of its dependencies) or by local, system-specific issues.

* [[Troubleshooting Problems]]

[[Category:Troubleshooting]]