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Troubleshooting problems: Difference between revisions
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Hi, you were probably referred to this page because you are having problems getting FlightGear to work for you. This page is dedicated to helping you address any issues you may face. | Hi, you were probably referred to this page because you are having problems getting FlightGear to work for you. This page is dedicated to helping you address any issues you may face. | ||
You need to realize that, in order for other people to be able to help you sorting out any FlightGear related problems, you need to provide certain information about your platform and the nature of the problem you are encountering. This is due to the fact that we don't have access to your machine and thus cannot see what you are (or were) doing, so you need to be our eyes and ears. Also, it is important that you try not to mix up different | You need to realize that, in order for other people to be able to help you sorting out any FlightGear related problems, you need to provide certain information about your platform and the nature of the problem you are encountering. This is due to the fact that we don't have access to your machine and thus cannot see what you are (or were) doing, so you need to be our eyes and ears. Also, it is important that you try not to mix up different symptoms that may not necessarily be related with each other. | ||
Even if some of the information we ask for is not always necessarily required in order to fix a particular issue, it can tremendously simplify and shorten the troubleshooting process, for example by allowing us to exclude certain problem sources. So, if at all possible please try to comply with our requests, if anything is unclear or you don't know how to obtain certain information please ask for clarification rather than ignoring a particular request. | Even if some of the information we ask for is not always necessarily required in order to fix a particular issue, it can tremendously simplify and shorten the troubleshooting process, for example by allowing us to exclude certain problem sources. So, if at all possible please try to comply with our requests, if anything is unclear or you don't know how to obtain certain information please ask for clarification rather than ignoring a particular request. | ||