Talk:Troubleshooting problems: Difference between revisions

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adding links to various KB systems for further evaluation
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Not sure if the purpose of this page wouldn't be better being dealt with if the whole thing would be handled via a database-driven knowledge base, there are really numerous free/open source knowledge base packages available over at freshmeat.net or sourceforge.net. I think we should check out the various existing possibilities (that is, search sourceforge/freshmeat for "knowledgebase", "knowledge base", "support center", "help center" etc) so that we can chose a package that will suit our needs. This would enable us to provide a dynamic frontend for users to have them fill in their data and being presented with possible solution paths, eventually this might in fact end up being pretty comprehensive. Any thoughts? --[[User:FlightZilla|FlightZilla]] 08:38, 18 June 2006 (EDT)
Not sure if the purpose of this page wouldn't be better being dealt with if the whole thing would be handled via a database-driven knowledge base, there are really numerous free/open source knowledge base packages available over at freshmeat.net or sourceforge.net. I think we should check out the various existing possibilities (that is, search sourceforge/freshmeat for "knowledgebase", "knowledge base", "support center", "help center" etc) so that we can chose a package that will suit our needs. This would enable us to provide a dynamic frontend for users to have them fill in their data and being presented with possible solution paths, eventually this might in fact end up being pretty comprehensive. Any thoughts? --[[User:FlightZilla|FlightZilla]] 08:38, 18 June 2006 (EDT)
Background: http://en.wikipedia.org/wiki/Knowledge_base
=== Collection of Open Source KnowledgeBase Systems ===
* http://freshmeat.net/projects/knowledgeroot/
* http://freshmeat.net/projects/sitr/
* http://freshmeat.net/projects/zbkb/
* http://freshmeat.net/projects/powl/
* http://freshmeat.net/projects/lore/
* http://freshmeat.net/projects/kbpublisher/
* http://freshmeat.net/projects/mindmeld/
* http://freshmeat.net/projects/pbshelpdesk/
* http://freshmeat.net/projects/daath/
Feel free to suggest other systems, as well as discuss pros & cons of the individual systems.
=== Requirements ===
Let's try to determine what requirements should be met by a KB system for FlightGear-specific issues.
* optional multi-language support
* i18n
* interactive questioning for pre-configurable items (i.e. host, platform, OS, driver version, compiler etc)
* full text search
* nested solution paths
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