Talk:Troubleshooting problems: Difference between revisions
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= Todo: to be added = | |||
* http://www.flightgear.org/forums/viewtopic.php?t=614 | |||
* http://www.flightgear.org/forums/viewtopic.php?t=1448 | |||
* http://www.mail-archive.com/flightgear-devel@lists.sourceforge.net/msg16757.html | |||
= KnowledgeBase System? = | |||
Not sure if the purpose of this page wouldn't be better being dealt with if the whole thing would be handled via a database-driven knowledge base, there are really numerous free/open source knowledge base packages available over at freshmeat.net or sourceforge.net. I think we should check out the various existing possibilities (that is, search sourceforge/freshmeat for "knowledgebase", "knowledge base", "support center", "help center" etc) so that we can chose a package that will suit our needs. This would enable us to provide a dynamic frontend for users to have them fill in their data and being presented with possible solution paths, eventually this might in fact end up being pretty comprehensive. Any thoughts? --[[User:FlightZilla|FlightZilla]] 08:38, 18 June 2006 (EDT) | Not sure if the purpose of this page wouldn't be better being dealt with if the whole thing would be handled via a database-driven knowledge base, there are really numerous free/open source knowledge base packages available over at freshmeat.net or sourceforge.net. I think we should check out the various existing possibilities (that is, search sourceforge/freshmeat for "knowledgebase", "knowledge base", "support center", "help center" etc) so that we can chose a package that will suit our needs. This would enable us to provide a dynamic frontend for users to have them fill in their data and being presented with possible solution paths, eventually this might in fact end up being pretty comprehensive. Any thoughts? --[[User:FlightZilla|FlightZilla]] 08:38, 18 June 2006 (EDT) | ||
Background: http://en.wikipedia.org/wiki/Knowledge_base | |||
== Collection of Open Source KnowledgeBase Systems == | |||
* http://freshmeat.net/projects/knowledgeroot/ | |||
* http://freshmeat.net/projects/sitr/ | |||
* http://freshmeat.net/projects/zbkb/ | |||
* http://freshmeat.net/projects/powl/ | |||
* http://freshmeat.net/projects/lore/ | |||
* http://freshmeat.net/projects/kbpublisher/ | |||
* http://freshmeat.net/projects/mindmeld/ | |||
* http://freshmeat.net/projects/pbshelpdesk/ | |||
* http://freshmeat.net/projects/daath/ | |||
Feel free to suggest other systems, as well as discuss pros & cons of the individual systems. | |||
=== Requirements === | |||
Let's try to determine what requirements should be met by a KB system for FlightGear-specific issues. | |||
* optional multi-language support | |||
* i18n | |||
* interactive questioning for pre-configurable items (i.e. host, platform, OS, driver version, compiler etc) | |||
* full text search | |||
* nested solution paths | |||
* PDF export for all KB entries | |||
* fully browsable |
Latest revision as of 11:49, 10 July 2010
Todo: to be added
- http://www.flightgear.org/forums/viewtopic.php?t=614
- http://www.flightgear.org/forums/viewtopic.php?t=1448
- http://www.mail-archive.com/flightgear-devel@lists.sourceforge.net/msg16757.html
KnowledgeBase System?
Not sure if the purpose of this page wouldn't be better being dealt with if the whole thing would be handled via a database-driven knowledge base, there are really numerous free/open source knowledge base packages available over at freshmeat.net or sourceforge.net. I think we should check out the various existing possibilities (that is, search sourceforge/freshmeat for "knowledgebase", "knowledge base", "support center", "help center" etc) so that we can chose a package that will suit our needs. This would enable us to provide a dynamic frontend for users to have them fill in their data and being presented with possible solution paths, eventually this might in fact end up being pretty comprehensive. Any thoughts? --FlightZilla 08:38, 18 June 2006 (EDT)
Background: http://en.wikipedia.org/wiki/Knowledge_base
Collection of Open Source KnowledgeBase Systems
- http://freshmeat.net/projects/knowledgeroot/
- http://freshmeat.net/projects/sitr/
- http://freshmeat.net/projects/zbkb/
- http://freshmeat.net/projects/powl/
- http://freshmeat.net/projects/lore/
- http://freshmeat.net/projects/kbpublisher/
- http://freshmeat.net/projects/mindmeld/
- http://freshmeat.net/projects/pbshelpdesk/
- http://freshmeat.net/projects/daath/
Feel free to suggest other systems, as well as discuss pros & cons of the individual systems.
Requirements
Let's try to determine what requirements should be met by a KB system for FlightGear-specific issues.
- optional multi-language support
- i18n
- interactive questioning for pre-configurable items (i.e. host, platform, OS, driver version, compiler etc)
- full text search
- nested solution paths
- PDF export for all KB entries
- fully browsable